DISTANCE SALES AGREEMENT
PRE-INFORMATION
ARTICLE 1 SELLER INFORMATION
ARTICLE 1.1 – SELLER
Title : Beliz Ustamehmetoğlu
Address : Şenlikköy Mah. Gül Sk. Mercan Konakları Bakırköy/Istanbul
Phone :
Email address : info@closerthebrand.com
ARTICLE 1.2 – BUYER
The person who is a member of the closerthebrand.com shopping site as a customer. The address and contact information used during registration are taken as basis.
ARTICLE 2 CHARACTERISTICS OF THE PRODUCT SUBJECT TO SALE
The basic features of the goods or services are available at closerthebrand.com. You can examine the basic features of the product during the campaign period.
The prices listed and announced on the site are sales prices. Announced prices and promises are valid until updated and changed. Prices announced for a limited period are valid until the end of the specified period.
The type, quantity, brand/model, color, number, sales price, payment method of the good / product / service consist of the information at the time the order is finalized.
The shipping cost, which is the product shipment expense, will be paid by the BUYER and is non-refundable.
ARTICLE 3 GENERAL PROVISIONS
3.1) The BUYER declares that they have read and understood the preliminary information regarding the basic qualities, sales price, payment method, and delivery of the product subject to the contract on the closerthebrand.com website and have given the necessary confirmation electronically. By confirming this Preliminary Information electronically, the BUYER confirms that they have obtained the address, basic features of the ordered products, the price of the products including taxes, and payment and delivery information that must be provided by the SELLER to the BUYER before the conclusion of distance contracts, accurately and completely.
3.2) The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated by them within the period explained in the preliminary information on the website, depending on the distance of the BUYER's place of residence, provided that the legal 30-day period is not exceeded for each product.
3.3) The SELLER cannot be held responsible for any problems encountered by the cargo company during the delivery of the product to the BUYER, which results in the ordered product not being delivered to the BUYER.
3.4) The SELLER is responsible for delivering the product subject to the contract sound, complete, in accordance with the specifications stated in the order, and with warranty certificates and user manuals, if any.
3.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining their explicit consent before the expiration of the performance obligation arising from the contract.
3.6) If the SELLER is unable to fulfill its contractual obligations due to the impossibility of providing the product or service subject to the order, the SELLER shall notify the consumer of this situation before the expiration of the performance obligation arising from the contract and shall refund the total amount to the BUYER within 10 days.
3.7) For the delivery of the product, it is mandatory to confirm this Preliminary Information Form electronically. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be released from the obligation to deliver the product.
3.8) If, after the delivery of the product, the BUYER's credit card is used unfairly or unlawfully by unauthorized persons due to no fault of the BUYER, and the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER must return the product to the SELLER within 3 days, provided that it has been delivered to them. In this case, shipping costs belong to the BUYER.
3.9) If the SELLER cannot deliver the product subject to the contract within the due period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation or interruption of transportation, the SELLER is obliged to inform the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with a similar one if available, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be refunded to them in cash and in full within 10 days. For payments made by the BUYER with a credit card, the product amount will be refunded to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount on the BUYER's accounts after it is refunded to the bank is entirely related to the bank's transaction process, the BUYER acknowledges in advance that the SELLER cannot interfere with possible delays in any way and that it may take an average of 2 to 3 weeks for the amount refunded to the credit card by the SELLER to be reflected in the BUYER's account by the bank.
ARTICLE 4 RIGHT OF WITHDRAWAL
The BUYER may exercise their right of withdrawal from the contract by rejecting the goods without undertaking any legal or criminal responsibility and without stating any reason, within 14 (fourteen) days from the date of delivery of the product to themselves or to the person/organization at the address indicated by them, in distance contracts for the sale of goods. In distance contracts for the provision of services, this period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the expiration of the withdrawal period. The expenses arising from the exercise of the right of withdrawal belong to the SELLER.
To exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax, or email within the 14-day period, and the product must not have been used within the framework of the provisions of Article 5. In case this right is exercised:
a) The invoice of the product delivered to the third party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent back with the return invoice issued by the institution. Order returns issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)
b) The return form, the box, packaging, and if any, standard accessories of the products to be returned must be delivered complete and undamaged.
c) The SELLER is obliged to refund the total amount and the documents that put the buyer into debt to the BUYER within a maximum of 10 days from the receipt of the withdrawal notification and to take back the goods within 20 days.
d) If there is a decrease in the value of the goods due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to their fault.
e) If the campaign limit amount set by the SELLER is fallen below due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign is canceled.
f) The shipping fee paid for sending back the product returned due to the right of withdrawal will be covered by the SELLER for domestic orders and by the BUYER for international orders.
g) The SELLER does not refund the shipping fee charged from the BUYER when selling the product.
ARTICLE 5 PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Products prepared in accordance with the BUYER's requests or explicit personal needs, which are not suitable for return by their nature, are likely to spoil quickly, or have an expired use-by date, and products whose packaging has been opened by the BUYER, cannot be returned according to the Regulation.
In the implementation of this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and where their residence is located, up to the value announced by the Ministry of Industry and Trade, are authorized.
The SELLER can apply for complaints and objections to the consumer arbitration committee or consumer court in the place where they purchased the goods or services or where their residence is located, within the monetary limits determined by the T.C. Ministry of Industry and Trade each year in December. Information regarding the monetary limit is as follows:
Effective from 1/1/2012:
a) The upper monetary limit for consumer arbitration committees' decisions to be binding, or the lower monetary limit for them to be evidence in consumer courts, according to paragraphs 5 and 6 of Article 22 of the amended Law on the Protection of Consumers No. 4077, is 1,161.67 TL.
b) In the third paragraph of Article 5 of the Regulation on Consumer Arbitration Committees published in the Official Gazette dated 1/8/2003 and numbered 25186, the lower monetary limit for the provincial arbitration committees operating in provinces with metropolitan status to be authorized and responsible for disputes is 3,032.65 TL.
This Preliminary Information is made for commercial purposes.
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